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Quality and Safety

Quality and Safety

At Augusta University Health, we know you have choices when deciding which hospital or specialty care is best for you. We are committed to providing you with information about the quality and safety of healthcare treatments we provide.

  • Quality and Safety

At Augusta University Health, our primary missions are: patient care, education and research. This means we bring world-class clinicians, pioneering research, and the latest technologies and breakthroughs directly to you, right here in Augusta, Georgia.

At Augusta University Health, our primary missions are: patient care, education and research. This means we bring world-class clinicians, pioneering research, and the latest technologies and breakthroughs directly to you, right here in Augusta, Georgia.

Striving for excellence - every day - matters to us and to our patients.

  • Augusta University Health has been designated as the area's only Breast Imaging Center of Excellence, by the American College of Radiology (ACR).
  • We are one of only a few select healthcare systems with the Advanced Comprehensive Stroke Center designation by the Joint Commission on the Accreditation of Healthcare Organization.
  • As Georgia's first Level I trauma center, Medical Center at Augusta University also houses pediatric trauma services located in the Children's Hospital of Georgia.
  • The Children's Hospital of Georgia's Level IV (highest level) Neonatal Intensive Care Unit offers some of the most advanced" technology and skilled physicians in the Southeast.

Academic Medical Center Focus on Innovation and Advancing Care

The area's only academic medical center. Augusta University Health offers the most specialty care in the region. That means in addition to routine care, we treat the most complex conditions as well as direct the most complicated disease management with a multidisciplinary approach. Our specialists work together as a team to offer the most advanced treatment plans for improved long term health.

Understanding the Costs of Health Care

We understand the importance of insurance coverage or pricing with your health care decisions. To maintain high levels of service, Augusta University Health regularly evaluates our average charges to ensure they are competitive in the marketplace. We accept all major insurance providers, including Blue Cross Blue Shield of Georgia, United Healthcare, CIGNA, Aetna, Great West Health Care and others in addition to Medicare and Medicaid.

For more information regarding costs associated with accessing care at Medical Center at Augusta University, Children's Hospital of Georgia or Augusta University Medical Office Building, contact one of the following:

For Hospital Bills:
706-721-2961

For Physician Bills:
706-724-6100

Value-Based Care at Augusta University Health

Value-based care at Augusta University Health is a patient-centered approach to health care delivery where patients benefit from the high standards of academic medicine. Our patients experience holistic health and wellness through preventive care. Patients will also have access to the right care team and location – at the right time to improve patient satisfaction.

Patient Safety

 

As an academic medical center, Augusta University Health provides routine or standard patient care, but also cares for those who are extremely ill and are severely injured. Hospitals throughout Georgia and surrounding states will transfer patients to Medical Center at Augusta University because we have the services, technology and facilities available to care for these patients.

When we evaluate our patient care and our patient safety we compare ourselves to other academic medical centers from across the United States through our participation in the University HealthSystem Consortium (UHC). UHC is a cooperative of academic health centers. Within the UHC our Children's Hospital of Georgia routinely ranks in the top ten percent on pediatric safety measures reported by UHC and the medical center steadily improves its rank among the other UHC hospitals.

Quality patient care is about how we achieve superior outcomes of care and high patient satisfaction by consistently delivering superior services and advanced treatments in a way that best meets individual patients needs and expectations.

Patient safety is integrated with quality patient care to keep our patients safe from avoidable harm while receiving superior healthcare at Medical Center at Augusta University. We take a multi-disciplinary approach and communicate effectively with our comprehensive team as well as with each of our patients and their family members. We are able to to adjust treatment plans, as needed, for improved outcomes.

Staff continuously participate in ongoing projects to improve our patient safety and quality. These projects for the hospital are initiated by the Quality Unit Councils (nursing units), the Quality Department Councils or the Quality Operational Council.

Speak Up

Making Healthcare Safer for Medical Center at Augusta University Patients

You are the most important member of your healthcare team, so your participation is encouraged in decisions about your treatment.

  • If you are coming for an outpatient appointment, bring a list of questions to ask your doctor and write down the answers. If you are hospitalized, ask your nurse to go over each day's plan of care.
  • Keep copies of your medical records from past hospitalizations and share those with your caregivers.
  • Don’t be afraid to ask for a second opinion.
  • We encourage you to speak up. Our “Speak Up” campaign encourages you to take a more active role in your healthcare by speaking up if you have questions or concerns and if your doctor or nurse does something that doesn’t seem quite right. 

Speak up if you have concerns. If you don’t understand something, ask again. It is your body, and you have the right to know.

Pay attention to the care you receive. Make sure you get the right treatments and medications from the right health professionals. Do not assume anything.

Educate yourself about your diagnosis, the medical tests you are undergoing and your treatment plan.

Ask a trusted family member or friend to serve as your advocate.

Know what medications you take and why you take them.

Use a facility like Medical Center, which has undergone a rigorous on-site quality and safety evaluation.

Participate in all decisions about your treatment.

Hand Hygiene

Hand Hygiene is a primary patient safety issue and one that Augusta University Health has been routinely monitoring our compliance since 2008. Since implementing this monitoring program, our compliance rates have steadily improved through the education of our patients, families and staff. Current compliance rates, including weekend observance, are now consistently in the 90th percentile.

Each nursing unit’s hand hygiene rates are shared in the monthly Quality Unit Council dashboards. The staff is able to review the data and make improvements to consistently be at or above 90% compliance.

Patient Satisfaction

What Our Patients Think Matters Most

We spend a lot of time researching and finding out from patients what is important to them. We consistently conduct surveys to identify ways we can improve the quality of care. Augusta University Health partners with Press Ganey Associates, Inc. to create a high-performance enterprise that is experientially, clinically, operationally and financially strong. Press Ganey’s comprehensive portfolio of health care performance solutions has helped us improve our quality and operate more efficiently.

It is our goal to continue transforming our health system through innovative data collection, insights and analysis to improve clinical, operational, financial and experiential outcomes.

We also bring together our key metrics in a single, integrated view of performance to enable alignment and accountability across our enterprise. This gives us the confidence to improve care based on proven best practices and to achieve clinical performance excellence. As we continue to improve, we encourage patients of our health system to complete and return Press Ganey surveys they receive after their discharge.

For more information about patient satisfaction at Augusta University Health, please call 706-721-7322.

 

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