At Augusta University Health, our primary missions are: patient care, education and
research. This means we bring world-class clinicians, pioneering research, and the
latest technologies and breakthroughs directly to you, right here in Augusta, Georgia.
Striving for excellence - every day - matters to us and to our patients.
- Augusta University Health has been designated as the area's only Breast Imaging Center
of Excellence, by the American College of Radiology (ACR).
- We are one of only a few select healthcare systems with the Advanced Comprehensive
Stroke Center designation by the Joint Commission on the Accreditation of Healthcare
- As Georgia's first Level I trauma center, Medical Center at Augusta University also
houses pediatric trauma services located in the Children's Hospital of Georgia.
- The Children's Hospital of Georgia's Level IV (highest level) Neonatal Intensive Care
Unit offers some of the most advanced" technology and skilled physicians in the Southeast.
Academic Medical Center Focus on Innovation and Advancing Care
The area's only academic medical center. Augusta University Health offers the most
specialty care in the region. That means in addition to routine care, we treat the
most complex conditions as well as direct the most complicated disease management
with a multidisciplinary approach. Our specialists work together as a team to offer
the most advanced treatment plans for improved long term health.
Understanding the Costs of Health Care
We understand the importance of insurance coverage or pricing with your health care
decisions. To maintain high levels of service, Augusta University Health regularly
evaluates our average charges to ensure they are competitive in the marketplace. We
accept all major insurance providers, including Blue Cross Blue Shield of Georgia,
United Healthcare, CIGNA, Aetna, Great West Health Care and others in addition to
Medicare and Medicaid.
For more information regarding costs associated with accessing care at Medical Center
at Augusta University, Children's Hospital of Georgia or Augusta University Medical
Office Building, contact one of the following:
For Hospital Bills:
For Physician Bills:
Value-Based Care at Augusta University Health
Value-based care at Augusta University Health is a patient-centered approach to health
care delivery where patients benefit from the high standards of academic medicine.
Our patients experience holistic health and wellness through preventive care. Patients
will also have access to the right care team and location – at the right time to improve
As an academic medical center, Augusta University Health provides routine or standard
patient care, but also cares for those who are extremely ill and are severely injured.
Hospitals throughout Georgia and surrounding states will transfer patients to Medical
Center at Augusta University because we have the services, technology and facilities
available to care for these patients.
When we evaluate our patient care and our patient safety we compare ourselves to other
academic medical centers from across the United States through our participation in
the University HealthSystem Consortium (UHC). UHC is a cooperative of academic health
centers. Within the UHC our Children's Hospital of Georgia routinely ranks in the
top ten percent on pediatric safety measures reported by UHC and the medical center
steadily improves its rank among the other UHC hospitals.
Quality patient care is about how we achieve superior outcomes of care and high patient
satisfaction by consistently delivering superior services and advanced treatments
in a way that best meets individual patients needs and expectations.
Patient safety is integrated with quality patient care to keep our patients safe from
avoidable harm while receiving superior healthcare at Medical Center at Augusta University.
We take a multi-disciplinary approach and communicate effectively with our comprehensive
team as well as with each of our patients and their family members. We are able to
to adjust treatment plans, as needed, for improved outcomes.
Staff continuously participate in ongoing projects to improve our patient safety and
quality. These projects for the hospital are initiated by the Quality Unit Councils
(nursing units), the Quality Department Councils or the Quality Operational Council.
Making Healthcare Safer for Medical Center at Augusta University Patients
You are the most important member of your healthcare team, so your participation is
encouraged in decisions about your treatment.
- If you are coming for an outpatient appointment, bring a list of questions to ask
your doctor and write down the answers. If you are hospitalized, ask your nurse to
go over each day's plan of care.
- Keep copies of your medical records from past hospitalizations and share those with
- Don’t be afraid to ask for a second opinion.
- We encourage you to speak up. Our “Speak Up” campaign encourages you to take a more
active role in your healthcare by speaking up if you have questions or concerns and
if your doctor or nurse does something that doesn’t seem quite right.
Speak up if you have concerns. If you don’t understand something, ask again. It is
your body, and you have the right to know.
Pay attention to the care you receive. Make sure you get the right treatments and medications
from the right health professionals. Do not assume anything.
Educate yourself about your diagnosis, the medical tests you are undergoing and your
Ask a trusted family member or friend to serve as your advocate.
Know what medications you take and why you take them.
Use a facility like Medical Center, which has undergone a rigorous on-site quality
and safety evaluation.
Participate in all decisions about your treatment.
Hand Hygiene is a primary patient safety issue and one that Augusta University Health
has been routinely monitoring our compliance since 2008. Since implementing this monitoring
program, our compliance rates have steadily improved through the education of our
patients, families and staff. Current compliance rates, including weekend observance,
are now consistently in the 90th percentile.
Each nursing unit’s hand hygiene rates are shared in the monthly Quality Unit Council
dashboards. The staff is able to review the data and make improvements to consistently
be at or above 90% compliance.
What Our Patients Think Matters Most
We spend a lot of time researching and finding out from patients what is important
to them. We consistently conduct surveys to identify ways we can improve the quality
of care. Augusta University Health partners with Press Ganey Associates, Inc. to create
a high-performance enterprise that is experientially, clinically, operationally and
financially strong. Press Ganey’s comprehensive portfolio of health care performance
solutions has helped us improve our quality and operate more efficiently.
It is our goal to continue transforming our health system through innovative data
collection, insights and analysis to improve clinical, operational, financial and
We also bring together our key metrics in a single, integrated view of performance
to enable alignment and accountability across our enterprise. This gives us the confidence
to improve care based on proven best practices and to achieve clinical performance
excellence. As we continue to improve, we encourage patients of our health system
to complete and return Press Ganey surveys they receive after their discharge.
For more information about patient satisfaction at Augusta University Health, please