Augusta University Health is a pioneer in the concept of Patient- and Family-Centered Care (PFCC) - putting patients and families first by removing barriers and promoting a collaborative partnership between healthcare providers, patients, and families.
Patient- and Family-Centered Care
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Augusta University Health believes that families are an extension of the patient, not an imposition. We don’t just have visitors in our hospitals; we have healthcare partners who are an integral part of the healthcare team. The more involved a family is, the more our quality and safety improve along with patient satisfaction.
AU Health practices these four principles
Because we are an academic medical center with three missions – patient care, medical education, and research – we take a team approach to medicine, with you being the most crucial member of the team. Our team approach means you get better care and outcomes because of the number of individuals contributing their skills to solving your medical problems.
In addition to your attending physician and nurses, the team might also include a resident (who is a full-fledged doctor getting hands-on experience in a medical specialty) or a medical or nursing student. Most patients understand the value of training future doctors and nurses, but if you are uncomfortable with it, just let your nurse or physician know you don’t want students involved in your care.
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