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Interpreter Services

Interpreter Services

¿Necesitas un intérprete médico?   

您需要醫療口譯員嗎 

هل تحتاج إلى مترجم طبي؟

Augusta University Health recognizes and supports the needs of Limited English Proficient (LEP) and deaf and hard-of-hearing patients who require assistance in communicating with hospital and clinic staff. Interpreter Services is dedicated to help healthcare providers bridge the gap with LEP and hearing impaired patients through accurate interpretation.

Interpreter Services

¿Necesitas un intérprete médico?   

您需要醫療口譯員嗎 

هل تحتاج إلى مترجم طبي؟

Augusta University Health recognizes and supports the needs of Limited English Proficient (LEP) and deaf and hard-of-hearing patients who require assistance in communicating with hospital and clinic staff. Interpreter Services is dedicated to help healthcare providers bridge the gap with LEP and hearing impaired patients through accurate interpretation.

Limited English Proficient (LEP) Patients

Augusta University Health has embraced the need of Limited English Proficient (LEP) patients to fully understand their care and communicate with their care providers, by providing medical interpreter services to ensure accurate translation and improve access to care, quality of care and health outcomes. Medical interpreter services are provided 24 hours a day, 7 days of the week, at no charge. Face-to-face Spanish medical interpreters are available; for languages other than Spanish, we have contracted with language providers who specialize in medical interpretation by phone in more than 150 different spoken languages or by video conferencing for sign language. To request a medical interpreter, talk to your care provider when you make your appointment and/or when you are on campus.

Deaf and Hard-of-Hearing Patients

Augusta University Health also coordinates access to licensed American Sign Language (ASL) medical interpreters for the hearing impaired. Face-to-face ASL medical interpreters are available by appointment only, and arrangements for this service must be made in advance. Please talk to your care provider when you make your appointment. We also provide sign language medical interpretation using video conferencing technology, 24/7. You can request this service when you make your appointment or when you are on campus.

Why Interpreter Services?

As the local population becomes more diverse, we find ourselves increasingly interacting with patients from distinct cultural and linguistic backgrounds. Given the vital implications of culture and language in the delivery and receipt of health care services, it is important that our staff is able to identify and respond to the needs and preferences of these patients.

Interpreter Services has an array of services, as established by policy 14.58, to support our mission. We have trained Spanish Medical Interpreters available 24/7. For languages other than Spanish, we have contracted CyraCom International, a transparent language service that specializes in medical interpretation in over 150 different languages. Interpreter Services also coordinate access to licensed American Sign Language (ASL) interpreters for the hearing impaired.

The U.S. Department of Health and Human Services, Office of Minority Health issued 15 National CLAS standards.

How to Contact your Interpreters

Monday - Friday (On-Site) 7:30 AM - 5:00 PM 706-721-6929  /  706-721-6927
Monday - Friday (On-Call ) 5:00 PM - 7:30 AM 706-721-6929 (To page the Interpreter)
Weekends (On-Site) 7:00 AM - 6:00 PM 706-721-6929 (To page the Interpreter)
Weekends (On-Call ) 6:00 PM - 7:00 AM 706-721-6929 (To page the Interpreter)
Holidays (On-Call )   Page the On Call system


Please, have the following information ready if possible:

  • Your name & phone extension
  • Location & room number
  • Language required
  • Patient's name & Medical Record Number
  • Name of attending physician
  • A brief explanation of the medical concern
  • An estimated length of time

All Languages Other Than Spanish

In order to serve those patients who speak any other language besides Spanish please use the CyraCom Phones (commonly known as the Blue Phones) to have access to over-the-phone interpretation service 24 hours a day, 7 days a week.

If you need the Blue Phone, please either call the Interpreter Services at 706-721-6929 and ask to have a set deliver to your clinic when the international patient checks-in; or ask your department's Manager for the location of the nearest Blue Phone.

For emergency room patients (Including Labor & Delivery) contact the Charge Nurse to access CyraCom language service.


Sign Language Interpreters

American Sign Language (ASL) interpreters are available by appointment only.

Arrangements for this service must be made as much in advance as possible. Contact Interpreter Services Monday-Friday from 8:00 AM to 5:00 PM to schedule a Sign Language Interpreter. Notify the Interpreter Service department immediately of any cancellation or rescheduling of appointments.

In case of an emergency, and to ensure access to qualified sign language interpreters 24/7, Medical Center at Augusta University has contracted the services of DT Interpreting. With their Deaf-Talk system they have become pioneers in the field of Sign Language interpretations using tele-video conferencing technology. The system is available through the Interpreter Services.

Courses & Training

Interested in taking the Basic Couse in American Sign Language (ASL)? Please contact us at 706-721-6929.

"Bridging the Gap" Medical Interpreters Training

The course is an introductory medical interpreters training licensed by the nationally recognized Cross Cultural Health Care Program (CCHCP). 

Upcoming “Bridging the Gap” (BTG) medical interpreters training:

  • TBA

Contact the Interpreters and Translation Services at 706-721-6929, from 7:30 a.m. to 5:00 p.m.To register for the course e-mail monsmith@augusta.edu.

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