Service Excellence 

Press Ganey serves as the strategic process improvement partner for more than 10,000 health care organizations across the country and across the continuum of care. Their strategic approach for improving the patient experience is critical to the success of their clients’ process improvement efforts.  Press Ganey’s “Listen-Learn-Lead™” approach is data-driven, patient-focused, and is proven to deliver exceptional care and impact patient experiences.

This transition presents an incredible opportunity for us to improve our ability to deliver quality and innovative health care for our patients and families. Through this partnership, we will:

  • Engage leadership – It starts with engaged, passionate leadership. It’s not just about skill, but about the passion and courage to always put the patient first.
  • Provide safe, patient & family centered care – Leadership must foster and nurture a culture that is safe and centered around the patient and their family.
  • Align stakeholders – Alignment holds everything together. This means having systems in place that align employee goals and incentives with organizational goals – ensuring that everyone is working toward a shared goal of providing exceptional care.

Patient Satisfaction Surveys

If you should receive a survey in the mail, we encourage you to fill it out and send it back!  Please take a look at the survey samples for each of our services that are currently being surveyed: 

Inpatient
ASU - Pediatric
CGCAHPS - Adult
CGCAHPS - eSurvey
CGCAHPS - Pediatric
ED - Pediatric
HCAHPS

Outpatient
EDCAHPS
Outpatient Behavioral Health
Adult Emergency Department 
Pediatric Emergency Department

Test and Treatment
Test and Treatment