How to obtain Medical Records

Our Health Information Management Services Department
is the appropriate avenue for obtaining medical records. 
Their contact information is below:

MCG Health, Inc. dba AU Medical Center
Health Information Management Services
1120 15th Street, BPM–120
Augusta, GA 30912-5400

Documents that will need to be completed to request medical records:

Authorization to send records to another individual/entity

Patient request to inspect or obtain their medical records

Frequently asked questions:

  • Can I come to HIMS to get copies of my medical record?
    Yes.  HIMS Release of Information Services can provide copies for most walk-in requests.
  • Where do I come to pick up my records and during what hours?
    Medical Office Building Mezzanine
    There is a service window just around the corner from the main elevators.
    The section is open from 8 am – 4:30 pm week days (excluding holidays).
  • How long will I have to wait?
    This depends on the amount of information and how old the records are that you are requesting. 
    For a recent visit standard document set, the wait should be less than 30 minutes.
  • What is the cost?
    The cost is based on Georgia Law and is updated annually.  A fee schedule is available upon request.
  • What is included in the standard document set?
    Discharge Summary
    Report of History and Physical Exam
    Consultation Reports
    Operative Notes
    Test Results (Lab, Radiology, Cardiology, etc)
    Clinic Notes