We want to provide excellent customer service by meeting the cancer information needs of the public, patients and their caregivers, and health professionals by providing scientific-based cancer information from credible sources and by linking those in need to cancer care specialists and resources. The Georgia Cancer Center’s information service program was created to provide education and information including our list of services, the specialist providing the service a patient needs and informational brochures about the impact cancer can have on a person’s life and well-being.
For most questions about your treatment plan, please contact the Nurse Navigator assigned to you. Your Nurse Navigator is your main contact for information about your specific plan of care.
As part of our information service program, we can assist patients through a variety of avenues. These include:
- Clinical Trials Office- If you have cancer and are in search of a clinical trial, call the Clinical Trials program manager or read more on the clinical trials section of our website to learn more.
- Advanced Directives- Advanced planning for medical care or refusal of treatment in emergency or life-or-death situations is an important way to ensure that a patient’s wishes are followed. It is important to complete an Advance Directive before it is needed. You may have many wishes about how you are treated and what happens if you are unable to speak for yourself in an emergency.
- Social Work- Our social workers provide practical assistance and logistical issues, such as transportation problems, insurance issues, and financial or work-related concerns. They also regularly provide referrals to community resources. In addition, they facilitate support groups and educational programs.
Frequently Asked Questions
Whom do I call if I am sick?
Call the Triage number at 706-721-6748 (Monday - Friday, 8:00am - 5:00pm). If it is a holiday, weekend, or after hours, call 706-721-6744 to speak with an on-call physician.
Whom do I call if I need refills on prescriptions?
We encourage you to ask for refills from your physician at each visit. However, if you need a prescription refilled before your next visit, contact the Triage Line at 706-721-6748 or contact your Nurse Navigator. Please allow 48 hours for prescription refill requests.
Whom do I call if I need to change my appointment?
If it is a physician’s appointment, you call the scheduling department at 706.721.6744. If you need to change a chemotherapy appointment, please contact 706-721-0451. If you will need to alter your chemotherapy schedule, please let your Nurse Navigator know of any issues.
When will my labs be drawn?
If you will need labs drawn in order to receive chemotherapy, it is highly recommended to have labs drawn the day before your treatment. This will save you time on the day of treatment. You may ask your Nurse Navigator or the infusion nurse about scheduling labs the day before. If you live far away, your Nurse Navigator may be able to help you have labs drawn in your town to avoid an extra trip.
Can I arrive early for my appointment?
You may arrive approximately 30 minutes early for your appointment to allow for checking-in, lab draws, etc. If you arrive more than 30 minutes early for your appointment, you may visit the Café, the Image Boutique, Meditation Chapel, the Family Resource Library, or Garden. In order to serve all patients in an efficient and safe manner, we will see you at the appointment time(s) scheduled especially for you.
What if I am running late for my appointment?
Please call and let the scheduling department know that you are running late, (706) 721-6744. You may not be able to be seen if you are too late.
Important Contact Information
When you have questions or are not feeling well, it is important to know how to reach the Cancer Center and your team members. Listed below are important contact numbers for you to have nearby.
If you are having difficulty breathing, chest pain, or any other life-threatening emergency, call 911 or go to the nearest emergency room.
- For medical oncology visits: (706) 721-6744
- For infusion/chemotherapy scheduling: (706) 721-0451
If you are sick or need immediate assistance during business hours, 8:00 a.m. - 4:30 p.m., Monday - Friday, call the Nurse Triage line at (706) 721-6748
If you are sick after office hours, on weekends or holidays, please call the physician on-call at (706) 721-6744.
When leaving a message for the triage nurse, always remember to include the following information:
- Patient’s full name
- Patient’s date of birth
- Physician name
- Telephone number (include area code)
- Purpose of call
Contact Phone Numbers
- Augusta University Health Operator: (706) 721-0211
- Georgia Cancer Center Information: (888) 365-0747
- Appointments: (706) 721-6744
- Augusta University Radiation Oncology: (706) 721-2971
- Financial Counseling: (706) 721-3576
- Interpreter Services: Office: (706) 721-6929, Fax: (706) 721-6962
- Behavioral Health: (706) 721-6597
- Hospital Billing Inquiries: (706) 721-2961
- Physician Billing Inquiries: (706) 724-6100