Greet visitors as they enter lobby area; provide appropriate non confidential information to families and visitors; escort patients to designated areas as needed; answer phone and transfer calls as indicated; provide directions related to departments and locations within the hospitals and clinics; provide information related to community resources; ensure adequate number of wheelchairs available.
Family Resource Library Volunteer
Greet library visitors and assist with locating resource materials from a variety of sources (Internet, books, journals, etc); log in returned material and catalogue new resources per protocol; take magazines and book cart to patient care areas per established schedule; assist with FRL-related special events in the library and designated patient care areas; maintain physical appearance of FRL and insure materials are accessible to visitors.
Labor and Delivery Volunteer
Assist with patient admission and discharge processes as directed by staff members; transport supplies, equipment, and medications to designated areas within the hospital; assist clinical staff with daily duties; assist with clerical duties such as answering phones, assembling charts, and retrieving medical records; assist with escorting patients and families to waiting areas and patient care areas; provide appropriate, non-confidential information to families and visitors; act as liaison to patients and visitors through effective communication and interaction.
Answer phones, take messages, transfer calls; accurately process and file confidential & non confidential information; provide patient support by communicating wait times to patient/family members; assure waiting area is clean and neat with sufficient magazines, brochures, handouts, etc; attend to visitors needs and make them as comfortable as possible with waiting and direct any problems to manager for needed intervention; assist staff with various clerical tasks as needed including filing, answering phones,
running lab specimens, data entry, etc.; restock exam rooms with gloves, gowns, magazines, etc.; participate in various projects to including providing help with bulletin boards and packet prep, large mail outs, etc.
ICU Family Support Volunteer
Assist families with emotional support and information sharing regarding the ICU protocols, visiting hours, special need and resources; direct / escort visitors/family members to designated areas such as the ICU, family shower room, dining area, etc.; maintain physical environment of waiting areas to insure the area is clean, neat, and supplies are available for families and visitors at all times; serve as liaison for unit staff and families to share appropriate information as needed; assist staff and patients in the unit with non-medical needs.